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Syrian Telecom - STE
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- Multimedia contact center with a total of 600 agents
- Virtual Call Center distributed geographically through the republic of Syria in 6 sites
- Voice recording system for each site (Damscus, Aleppo, Tartous and Homs)
- Work Force Management (WFM) or 1200 agents
- CCOutbount
- CCEmail
- CTI application (CCAgent) integrated with Directory Application
- IVR systems with a total of 720 channels
- A turn key solution including complete cabling infrastructure (AC power, Voice and Data)
- Ongoing Project
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